Shipping and Returns
** ALL ITEMS SHIPPED BY ROYAL MAIL TRACKED **
When Will My Order Be Shipped
- For Tools, we aim to ship within 3 working days of the order being placed
- For Components (Saddles, Nuts, and Pins) we aim to ship within 10 working days of the order being placed
- See the product page of items to see our processing time for the item.
- The "Dispatched Within Days" shown on the product page is when the item will be shipped from Chris Alsop Guitar.
How Is My Order Sent?
- We ship items via Royal Mail Tracked.
- Combined shipping discounts are automatically applied to all orders
Shipping Costs For UK Orders
- ALL tools are FREE UK SHIPPING
- Custom made small items such as saddles will be sent via Royal Mail Tracked for approx £3.00
- When there is a shipping charge, we give a combined shipping discount of 75% discount for additional items on multiple item orders. Please use the shipping estimator guide on the shopping basket page to see combined shipping discounts
- We use Airmail Tracked service - you will be able to track your parcel on the Royal Mail website
- The buyer is responsible for any customs and import duties on the items.
Shipping Discounts Calculation
- Postage is calculated as the highest shipping cost is the full rate and then any additional items are ONLY 25% of the shipping cost
Shipping Discount Example Item Price Full Rate Shipping Cost Discounted Rate Shipping Cost Item 1 £10.00 £2.06 £2.06 Item 2 £20.00 £6.00 £1.50 (*75% discount applied) Item 3 £15.00 £4.00 £1.00 (*75% discount applied) TOTAL £45.00 £11.06 £4.56
- If you wish to return an order, before sending it back please contact us via email at firstname.lastname@example.org
- If the item is damaged or faulty we will cover all the postage costs
- All items will need to be returned by a tracked postal service
Return of Guitar Tools and Guitar Pins
- If you have changed your mind and wish to return an UNUSED item, please return the order within 7 days of receipt by a tracked postal service at your own expense. We will then provide a full refund excluding any postage costs
Return of Guitar Saddles (except Takamines) and Guitar Nuts
- As these items are custom-made to the specification provided by the customer, unless faulty, we cannot accept returns on these items.
Return of Takamine Guitar Saddles
- Please see the adverts for full details of when we can accept a return on these items.