Shipping and Returns


When Will My Order Be Shipped If Same Day Dispatch?

  • *** ORDER BY 1pm FOR SAME DAY SHIPPING ON MOST TOOLS **
  • For orders with Same Day Dispatch, orders placed by 1pm (Monday to Friday) are usually dispatched the same day.
  • For orders with Same Day Dispatch, orders placed after 1pm or on weekends, or Bank Holidays will be dispatched the next working day
  • Please see the product page of the items to see exact shipping time for the item.


When Will My Order Be Shipped If NOT Same Day Dispatch?

  • Custom Made Items (Saddles, Nuts and custom Pins) are usually shipped within 5 days
  • If your are ordering the saddle copy service, the item will usually be dispatched within 5 days of us receiving your original item. We offer a faster turnaround service dependant on the item to be copied - please enquire.
  • Please see the product page of the items to see exact shipping time for the item.


How Is My Order Sent ?

  • We ship our items via Royal Mail Signed for Service
  • Combined shipping discounts are automatically applied to all orders
  • We also offer Royal Mail Guaranteed NEXT DAY service. Please Note: For orders containing Custom Made items (such as saddles and nuts) 'Next Day' is following the item manufacture completion, NOT the day the order is placed.


Shipping Costs For UK Orders

  • Most tools are FREE UK SHIPPING
  • Custom made small items such as saddles will be sent as 1st class large letter signed for service approx cost of £2.06
  • Royal Mail Special Delivery guaranteed by 1pm Next Day.is available on all orders for an additional cost of £5.00


Shipping Discounts

  • When there is a shipping charge, we give a combined shipping discount of 75% discount for addtional items on multiple item orders. Please use shipping estimator guide on the shopping basket page to see combined shipping discounts


For International Orders Service

  • We use Airmail Signed For service - you will be able to track your parcel on the Royal Mail website
  • The buyer is repsonsible for any import duties on the items.

 

Shipping Discounts Calculation

  • Postage is calculated as the highest shipping cost is full rate and then any additional items are ONLY 25% of shipping cost
  • Shipping Discount Example
    Item Price Full Rate Shipping Cost  Discounted Rate Shipping Cost
    Item 1 £10.00 £2.06 £2.06
    Item 2 £20.00 £6.00 £1.50 (*75% discount applied)
    Item 3 £15.00 £4.00 £1.00 (*75% discount applied)
    TOTAL £45.00 £11.06 £4.56
    (-£6.50 saving)

 


RETURNS

  • If you wish to return an order, before sending it back please contact us via email at chris@chrisalsopguitar.co.uk
  • If the item is damaged or faultly we will cover all the postage costs
  • If you have changed your mind and wish to return an UNUSED item, please return the the order within 7 days of receipt at your own expense for a full refund excluding any postage costs
  • All items will need to be returned by a tracked postal service