Shipping and Returns
*** SAME DAY DISPATCH ON TOOLS - ORDER BY 10.30AM ***
** FREE DELIVERY BY ROYAL MAIL 1st CLASS **
When Will My Order Be Shipped If Same Day Dispatch?
- *** ORDER BY 10.30am FOR SAME DAY SHIPPING ON MOST TOOLS **
- For orders with Same Day Dispatch, orders placed by 10.30am (Monday to Friday) are usually dispatched the same day.
- For orders with Same Day Dispatch, orders placed after 10.30am or on weekends, or Bank Holidays will be dispatched the next working day
- Please see the product page of the items to see exact shipping time for the item.
When Will My Order Be Shipped If NOT Same Day Dispatch?
- Custom Made Items (Saddles, Nuts and custom Pins) are usually shipped within 5 days
- If you are ordering the saddle copy service, the item will usually be dispatched within 5 days of us receiving your original item. We offer a faster turnaround service dependant on the item to be copied - please enquire.
- Please see the product page of the items to see the exact shipping time for the item.
How Is My Order Sent?
- We ship our items via Royal Mail Signed for Service
- Combined shipping discounts are automatically applied to all orders
- We also offer Royal Mail Guaranteed NEXT DAY service. Please Note: For orders containing Custom Made items (such as saddles and nuts) 'Next Day' is following the item manufacture completion, NOT the day the order is placed.
Shipping Costs For UK Orders
- Most tools are FREE UK SHIPPING
- Custom made small items such as saddles will be sent as 1st class large letter signed for service approx cost of £2.26
- Royal Mail Special Delivery guaranteed by 10.30am Next Day is available on all orders for an additional cost of £5.00
- When there is a shipping charge, we give a combined shipping discount of 75% discount for additional items on multiple item orders. Please use shipping estimator guide on the shopping basket page to see combined shipping discounts
- We use Airmail Signed For service - you will be able to track your parcel on the Royal Mail website
- The buyer is responsible for any import duties on the items.
Shipping Discounts Calculation
- Postage is calculated as the highest shipping cost is the full rate and then any additional items are ONLY 25% of shipping cost
Shipping Discount Example Item Price Full Rate Shipping Cost Discounted Rate Shipping Cost Item 1 £10.00 £2.06 £2.06 Item 2 £20.00 £6.00 £1.50 (*75% discount applied) Item 3 £15.00 £4.00 £1.00 (*75% discount applied) TOTAL £45.00 £11.06 £4.56
- If you wish to return an order, before sending it back please contact us via email at firstname.lastname@example.org
- If the item is damaged or faulty we will cover all the postage costs
- If you have changed your mind and wish to return an UNUSED item, please return the order within 7 days of receipt at your own expense for a full refund excluding any postage costs
- All items will need to be returned by a tracked postal service